Lead sources
The three source types an agent can use in this release and what each one actually searches for.
A source tells an agent what to look for. You choose sources on the second step of the agent wizard, and an agent can combine all three. Each one turns your input into search terms for the networks it covers, so the quality of what comes back depends mostly on what you type in.
At a glance
| Source | You provide | The agent searches for | Networks |
|---|---|---|---|
| Topic engagement | Ten keywords or phrases at most | Posts containing those words | LinkedIn, plus X, Reddit, YouTube, Instagram, Threads and TikTok when live |
| Competitor engagement | Up to 5 company names | Posts that mention those companies | LinkedIn, plus Facebook pages, set up through the API |
| Expert engagement | Ten LinkedIn profiles at most | Posts that mention those people |
LinkedIn is always on. The other networks count only once Harken has switched them on; the wizard marks the rest Soon. The network picker above the source cards decides where the topic source searches. Picking Product Hunt turns the topic card into a launches source, which needs no keywords and reads new launches instead. Facebook pages are configured through the API for now, not the wizard. Following a person's own posts is planned for a later release.
Which to switch on
Start with topics. It is the most direct way to test whether your wording matches how buyers write, and the results show you what real posts look like. Once that works, add competitors if you are regularly compared with specific products, and experts if your industry has recognisable names that people tag or quote.
You can run just one source. Three sloppy ones make more noise than one careful one.
Shared settings
Everything about an agent that is not a source applies to all of them:
- The audience filter on step one decides which people count.
- The schedule decides when crawls start. A source cannot run on a different rhythm from its agent.
- Switching a source on has no price of its own. Usage follows what the agent finds.
Collecting reactions and comments
Each source card carries two switches: one for people who react and one for people who comment. They record who engaged alongside the post.
FAQ
Should different sources go on different agents?
Only when you want different audiences. If the same kind of buyer fits every source, keep them together and read one feed.
How can I tell what produced a post?
Compare the post text with your keywords, company names and profiles. The card also lists the intents that were detected.
Will adding sources raise my bill?
Not by itself. More sources find more people, though, and each new lead uses one credit, once per person, whichever source or network found them. Seeing someone again is free.