How Harken uses public LinkedIn activity, and what it does and does not touch.
LinkedIn is always available, and it is the network the agent sources are built around. It is where many business buyers describe their problems, ask for recommendations and react to what vendors publish, all in public.
What Harken reads
Your agents search public posts for words and names, then score each match for relevance, intent and engagement. What they search for depends on the source:
- Topic engagement looks for your keywords.
- Competitor engagement looks for posts that mention rival companies by name.
- Expert engagement looks for posts that mention the profiles you list.
Following a company page or an individual's own posts is planned for a later release.
What it does not do
- It reads only public activity. Private profiles and anything behind a login are out of reach.
- It does not post, comment or message on your behalf. You open the original post and write your reply yourself.
- It does not need your LinkedIn password. In this release you do not connect an account at all.
Where to start
- Add a few keywords to an agent's topic source.
- Run the agent and open the Posts feed.
- Choose Go to post on a card to jump to the original thread.
Onboarding also lets you add links to your own profile and company page. Both are optional.
Other networks
X, Reddit, Product Hunt, YouTube, Instagram, Threads, TikTok and Facebook are covered on separate pages. Your agents can use the ones Harken has switched on; the rest show Soon in the agent wizard, except Facebook, which is set up through the API and shows API only. The network filter on the Posts page lists every network that has posts or an agent listening on it.
FAQ
How often does LinkedIn get checked?
According to each agent's schedule, which you set when you create it. A new agent defaults to daily, and the alternatives are hourly, six-hourly, a custom interval or manual runs only. See Agents.
Some results look off-topic. Why?
Your keywords are probably broader than you meant. Replace general words with phrases that describe the problem, and sharpen your description in Company settings.
Does an author learn that Harken found their post?
Harken collects public posts through its own search rather than through your account, so nothing about the collection shows on your profile. A reply you write on LinkedIn is public like any other.