Messages
Your LinkedIn conversations inside Harken: who can read them, how they stay fresh, and replying to leads.
Messages gathers the LinkedIn conversations of the account you linked under Connected accounts, so an answer from a lead never sits unnoticed in another tab.
Private to you
Your inbox shows your own accounts only. Teammates, owners and admins included, cannot open your conversations, and their inboxes stay closed to you. The dashboard counters for unread conversations and replies to answer are worked out per person in the same way.
Only LinkedIn conversations appear here for now. A linked Gmail account sends the emails in your sequences, but its threads are not copied into this page.
How it stays current
New messages arrive within moments, because LinkedIn's events reach us as they happen. A slower background check, roughly every ten minutes, catches anything an event missed. When both report the same message, it is kept once and counted as unread once. Sync now asks for a fresh read straight away; while one is already running the page says so instead of starting a second.
Load older messages at the top of a thread fetches earlier history on demand.
The three columns
- The list, on the left, has three views: All inbox, Leads (conversations with someone who is one of your leads) and Archive. Search covers names, email addresses and message text.
- The thread, in the middle, shows the messages with a composer below. Enter sends; Shift and Enter add a line. Hover a message to react with an emoji, and use the menu to star the conversation, mark it unread or archive it.
- About this contact, on the right, appears on wide screens. For a lead it shows the fit score, their email, why they became a lead and the state of their plan, plus a link that opens it.
Harken links a conversation to a lead by matching the LinkedIn profile, so a reply to an invitation you sent lands next to the right person automatically.
Replies and sequences
A reply you type here is your own message: it goes out at once and needs no approval. Sequence steps stay the only automatic way to send. A plan can also wait on a reply: the "Replied to the message" check reads this inbox, so when a lead answers, their plan takes the yes path.
FAQ
Why is my inbox empty?
Either no LinkedIn account is linked yet, or the first sync has not finished. The page explains which, with a button to link or reconnect.
Can my manager read my conversations?
No. Conversations belong to the person whose account they came from.