TikTok

What Harken takes from public TikTok videos and comments, and when TikTok is available.

TikTok is no longer only for entertainment. Founders film their daily routines, operators review the software they rely on, and viewers ask in the comments which tool was shown on screen. Those comments are often where the buying question lives.

What Harken collects

When TikTok is switched on, an agent's topic source searches recent public videos. A plain keyword or phrase runs a keyword search; a keyword that starts with # reads the videos posted under that hashtag. Results from all keywords are merged without duplicates, and videos older than the source's look-back window are dropped.

Each match becomes a card in the Posts feed with the video caption, the creator's public name, the posting time and the public view, like and comment counts, plus a link to watch it.

Harken scores the caption. The spoken audio and on-screen text are not transcribed, so a video with a vague caption can be relevant yet still rank low.

Which actions count as signals

• Posting: the creator of a matching video is shown as the author.
• Commenting: viewers who left a comment under a matching video. Their words and the comment time are kept with them, and the creator's own replies are skipped.

Likes, shares and saves feed the engagement score. They do not identify anyone, so they never add people to your list.

How the data reaches Harken

Both the searches and the comments are fetched through one licensed social data provider, the same one used for Threads and for Instagram comments. Requests are paid for, and every crawl records its usage against the daily budget of your workspace, stopping early instead of going over it.

Harken does not log in to TikTok. It cannot see private accounts or messages, and it never follows, likes or comments for you.

Availability

TikTok sits in the broader social chatter group of the agent wizard. It is selectable only once it has been switched on for Harken, and shows Soon until then.

FAQ

Which keywords work best on TikTok?

Short, casual phrases and popular hashtags. People there describe problems the way they speak, so formal product terms find less.

Can Harken tell me what a video says?

Not in this release. Open the video from its card and watch it, then answer on TikTok should you decide to join in.