Welcome to Harken
What Harken does, the handful of terms worth knowing, and a first session that gets posts into your feed.
Harken scans public conversations to spot people who are already discussing the pain your product removes. You describe your company once, choose what to listen for, and agents bring back the posts that look like a buying moment, each one scored and summarised.
What it is for
A buyer rarely announces themselves with a form. They grumble about their current tool, ask peers for a recommendation, or comment on a rival's launch. Harken is built to catch that moment which lets you step into the discussion before it goes cold.
In this first release Harken listens on LinkedIn. Leads, Sequences, Messages and Ask are on the roadmap and arrive in later releases, so the guides here concentrate on what you can use today.
How the pieces fit
- Describe your company during onboarding: your website, a short description, keywords, rivals and the kind of customer you want.
- Watch through agents, which read the sources you pick on a schedule.
- Score every post for relevance, intent and engagement.
- Act from the Posts feed by drafting a reply, saving the post, or passing on it.
Terms worth learning
| Term | Meaning |
|---|---|
| Agent | A saved set of sources, an audience and a schedule. It is the thing that does the watching. |
| Keyword | A phrase your buyers use. Agents look for posts that contain them. |
| Intent | A sign that the author or the people around a post look ready to buy a product of your kind. |
| ICP | The kind of customer you want: industries, company sizes, countries and roles. |
| Credit | The unit your plan spends. See Plan and credits. |
Your first session
- Finish the onboarding steps. They end with your first agent already created.
- Open Agents and check the schedule. Press Run now if waiting for the schedule is not an option.
- Open Posts once the crawl completes and read the top few cards.
- Open Settings and turn on the email digest so new matches reach your inbox.
Your free trial lasts seven days and includes 70 credits. The first crawl after onboarding is free and does not use them.
FAQ
Will Harken publish anything under my name?
No. It finds and scores conversations and can draft a reply for you. You decide whether to use the draft and you post it yourself.
Do I need to connect my LinkedIn account?
Not in this release. Agents read public posts, which means no account link is needed before they begin.
How do I adjust the topics Harken follows?
On the Agents page. Keywords, competitors and expert profiles all live on each agent's sources step.