Plan and credits
How the seven-day trial works, what each plan includes, and how your credit balance behaves.
Harken runs on credits. Each billing cycle brings a fixed number of credits with your subscription, and agent work uses them up. All pricing is in euros, and you see the exact amount at checkout before anything is charged.
Starting with the trial
A new workspace gets seven days and 70 credits without paying. Your first crawl after onboarding is free, so it does not touch those credits.
If the trial ends and you have not subscribed, nothing is deleted. Scheduled crawls and manual runs both stop, and the app takes you to the plan page. Once a subscription is active, your agents run again with the settings you left.
Choosing a plan
| Plan | Credits per cycle |
|---|---|
| Starter | 300 |
| Growth | 750 |
| Scale | 1,500 |
| Pro | 3,000 |
| Business | 6,000 |
Billing is per agent, and you can pay monthly or annually. Choosing annual lowers the monthly equivalent, and the plan page spells out the saving. Posts are counted on a separate meter, so they never reduce the credit numbers above.
What uses a credit
| Action | Price |
|---|---|
| A new lead, found by an agent or added from Search | 1 credit, once per person |
| A work email that turns up | 1 credit, nothing for a miss |
Seeing a person again is free, and so are the first crawl's leads and anyone your smart filters kept out, until you move them to new.
Included credits and bought credits
The two kinds behave differently:
- Allowance credits reset every cycle. Whatever remains when a new cycle begins expires and is replaced by a fresh allotment.
- Bought credits stay in your account until they are used. They are touched only after the cycle's allowance runs out.
Every charge takes from the allowance first, then from bought credits.
Under Usage in Settings you will find both: "Included left" for the plan portion, "Bought left" for credits that carry over, and "Granted this month" for the new allotment. Below them, "Post credits used" reports the separate post meter, and a thirty-day chart plots what was granted and spent.
The small pill near your account menu displays the current balance, or the number of trial days left.
Changing or ending a subscription
On the Billing tab, Manage billing opens the customer portal. From there you can update your card, switch plans or cancel. A cancelled subscription keeps working until the period you paid for is over. If a payment fails, the status on the Billing tab says so.
FAQ
Do leftovers from a cycle stay with me?
Not the allowance part, which resets each cycle. Credits you bought are the exception and remain available.
Which currency do you charge in?
Euros.
Can I test everything before paying?
Yes. The trial gives you a week and 70 credits with no payment up front, and the first crawl is free on top.
Do posts reduce my credit balance?
No. A dedicated meter tracks them, reported on a separate line under Usage.